FAQ

  • What is Telehealth Counseling?

    Telehealth is another means to providing therapy from the comfort of your home or private location through a secure video platform.

    We offer telehealth counseling for our clients through our confidential and secure video platform, Simple Practice. Sessions are never recorded or shared and are compliant with the Health Insurance Portability and Accountability Act (HIPAA) to protect sensitive patient health information.

  • What are your hours?

    We are available seven days/week and are available to work with you early mornings, midday, and evenings. We have appointments available to fit your life. Contact us to schedule an appointment.

  • How much do sessions cost?

    Our rates vary based on the therapist’s credentials and level of training.

    Diagnostic Assessment: $250

    Individual Session: $200 60-minute

    Couples and Family Therapy: $250 60-minute

    Missed Appointment fee: $75

  • Do you accept insurance?

    Payment:

    Payment for each session is due at the time of service. You will be billed via our secure, online HIPAA-compliant telehealth and billing portal (Simple Practice).

    Insurance:

    Raíces Wellness Center accepts Blue Cross and Blue Shield and AETNA. Payment for each session is due at the time of service, clients receive a Superbill. Clients may submit Superbills to their insurance provider and initiate a claim for partial reimbursement.

    To find out what your reimbursement rate is, contact your medical insurance provider and inquire about your out-of-network outpatient behavioral healthcare benefits, including your deductible. The rate of reimbursement depends on your particular insurance policy.

  • What is your cancellation policy?

    We understand life happens and therefore accept cancellations made at least 48 hours in advance of a scheduled session. Failure to attend a scheduled session will result in a $75 cancellation fee. Please contact your counselor by phone or email with an advanced cancellation notice.

  • Do you provide clinical supervision for LGPC?

    Dr. Rosanna Sánchez John, is an approved clinical supervisor in Maryland. Individual one-hour supervision session $80. Please send email to rsanchezjohn@raiceswellnesscenter.com to schedule 15-minute free consult.